Carrier Tracking
Get detailed tracking information about orders sent via certified/registered mail or express via USPS, soon UPS/FedEx as well.
Whenever you send an order (such as a letter or check) with additional services like Certified Mail, PostGrid assigns a tracking number to it. This is visible on the dashboard under ‘Raw Data’ in the trackingNumber field. Once the trackingNumber is assigned, PostGrid provides updates from the carrier about the order's detailed tracking status. We update this tracking information hourly, allowing you to determine the exact delivery status of the order, as reported by the carrier.
PostGrid will automatically display the latest carrier tracking status on the order details page. The tracking status will continue to change in the third part or section 3.
Here are the tracking values that will be displayed:
| Value | Description |
|---|---|
| Address Correction | The destination address of this order was corrected. |
| Arrived at Destination | The order has arrived at its destination. |
| Arrived at Facility | The order has arrived at the carrier's facility. |
| Arrived at Pickup Location | The order has arrived at the carrier's pickup location. |
| Awaiting Information | The delivery of the order is pending further info. |
| Cancelled | The delivery of this order has been cancelled. |
| Damaged | This order was damaged in transit. |
| Delayed | The delivery of this order has been delayed. |
| Delivery Exception | Delivery of the order is temporarily delayed due to unavoidable circumstances. |
| Departed Facility | The order has departed the carrier's facility. |
| Departed Origin Facility | The order has departed its origin facility. |
| Expired | The tracking of this shipment has expired. |
| Failure | The order failed to be delivered. |
| Held | The order is being held by the carrier. |
| In Transit | The order is on its way to the destination. |
| Label Created | A shipping label has been created for this order. |
| Lost | The order was lost by the carrier. Contact the carrier to follow up. |
| Missorted | The order was sent to the wrong facility and will be rerouted. |
| Out for Delivery | The order has left its final facility and is going to be delivered soon. |
| Received at Destination Facility | The order has been received at the facility closest to its destination. |
| Received at Origin Facility | The order has been received at its origin facility. |
| Refused | The consignee of the order refused to receive it. Contact the recipient and resend your order. |
| Return | The order has been returned. |
| Transferred to Destination Carrier | The order has been handed off to a carrier near the destination. |
| Transit Exception | An unanticipated delay has occurred in the delivery of your order. |
| Unknown | Contact the carrier. |
| Weather Delay | The delivery of your order has been delayed due to weather concerns. |
NOTE: This feature is currently in beta, and the schema of the responses discussed here may change. Additionally, this feature is only available upon request. Please contact our sales team at [email protected] for pricing information, and [email protected] to enable this feature for your account.
Updated about 2 months ago