Premium Paper
Premium Paper allows you to select upgraded paper stocks for your letters beyond the default 60lb white paper. This gives you more control over the look and feel of your direct mail pieces to better match your brand requirements and ensure a premium experience for recipients.
How does Premium Paper work?
Step 1: Feature Enablement
Before you can use premium paper, PostGrid's Customer Success team must enable it for your organization. Contact support at [email protected] to request access
Step 2: View Available Options
Once enabled, you can see which premium paper options are available to your organization on the dashboard, or via API:
GET /v1/premium_paper?filter[collateral]=letter
Step 3: Select Premium Paper
Dashboard: When creating a letter order, choose your desired paper stock from the paper selection dropdown. If no premium papers have been provisioned for your org, you'll see a prompt to contact support.
API: Pass the paper parameter when creating a letter:
POST /v1/letters<br />
{
"paper": "premium_paper_letter_80lb",
...
}Step 4: Create Your Letter
Everything else works the same as standard letter orders — upload your design, add addresses, and send!Available Premium Paper Options
Available Premium Paper Options
Default: Standard 60lb white
PostGrid currently supports the following premium paper options for letters:
| Premium Paper | Paper Stock | Paper ID | Best for |
|---|---|---|---|
| Standard white 70lb | 70lb white bond | premium_paper_letter_70lb | Slightly heavier feel for everyday correspondence, transactional mail, and financial statements |
| Standard white 80lb | 80lb white bond | premium_paper_letter_80lb | Premium weight for high-importance communications — healthcare, legal notices, financial services |
For any other custom options, please reach out to your Account Executive/Customer Success Manager.
Key Benefits
✅ Enhanced Brand Presentation — Heavier paper makes your letters feel more intentional and professional on arrival
✅ Better Durability — Heavier stocks are more resistant to tearing and handling damage during transit
✅ Industry-Appropriate Quality — Match paper weight to the gravity of your communication (healthcare notices, legal letters, financial statements)
✅ Self-Serve via API and Dashboard — No engineering provisioning required once your organization is enabled
Important Notes
Availability
- Premium paper must be enabled for your organization by PostGrid's Customer Success team. Contact support at [email protected] to request access.
- Not available for Starter tier accounts
- Currently available for letters in the US only
SLA Impact
- Paper stock changes (weight only): No additional delivery time
- Finishes with UV coating: +1 day added to standard delivery time
Pricing
- Premium paper options may incur additional per-unit charges. Contact your Account Executive/Customer Success Manager for pricing details
Country-Specific Naming:
- US: Paper weight measured in pounds (lb)
- UK: Paper weight measured in grams per square meter (gsm)
- The actual paper quality is equivalent; only the measurement unit differs
FAQs
Q. Will I get acces to all four premium options?
A: Your Customer Success representative will configure which of the four premium paper options are available based on your needs. You may get all four or a subset.
Q. Does premium paper cost extra?
A: Yes, premium paper options include a per-unit upcharge. Contact your Account Executive/Customer Success Manager for pricing details.
Q: How do I know which premium papers are available to me?
A: Once enabled, view available options in the Dashboard dropdown while creating the postcard order.
Q: Does premium paper work in test mode?
A: Yes! Premium paper selections work in test mode for integration testing. No actual premium paper is used and no charges apply in test mode.
Q: Will my existing templates work with premium paper?
A: Yes! You can override paper selection when creating orders from existing templates.